Tenant Resources & Support
Renting made simple, responsive, and stress-free
We believe in providing tenants with the same level of care and communication we offer landlords. Everything you need, from applying for a property to requesting repairs, is easy to access and straightforward to use.
Available properties will be listed on realestate.com – apply directly from the listing of the property you are interested in.
Request Maintenance
Moving Out?
Helpful Tenant Resources
Tenant FAQs
When can I pick up the keys?
You can collect the keys between 9 am and 5 pm on the commencement date of your lease. Please confirm a time before collection.
If you are unable to pick up the keys in person, you can authorise a representative to do so; please confirm this in writing before collection.
Can I collect the keys early to begin moving my belongings in?
I noticed there were some marks on the walls; will they be cleaned before I move in?
You will receive the property in the condition it was in during the open inspection, with the exception of any previous tenant belongings.
If you have concerns about the property’s condition, please discuss them with the Agent before applying
What is an Ingoing/Entry Condition Report, and has one been conducted for this property?
A Ingoing/Entry Condition Report is an inspection conducted by the Agent before a tenant takes possession of a rental premises.
It is a comprehensive report, detailing the current condition of the property. This report covers aspects such as wall marks, garden condition, cleanliness, wear and tear, and more. We document the property’s condition, including several photos, before your move-in date. You will receive a copy of this report and will be asked to complete the report within 7 days of starting your lease.
If you have any concerns, please take detailed photos of your own and note them in the report for your reference.
If you have concerns about the property’s condition, please discuss them with the Agent before applying
How do I connect gas and electricity?
We recommend using our utilities connection provider. They will guide you through the process and offer a one-stop solution for your all utility needs.
If you prefer not to use utilities connection provider, you will need to contact you preferred utilities provider directly for assistance.
I need to grant access to the property before moving in; how can I do this?
What is your procedure for maintenance?
You will receive instructions on how to lodge a maintenance request when collecting the keys. Maintenance requests can be submitted directly through our website or email direct skye@skyeandcopm.com.au
If it’s deemed urgent, please call.
I have a Serious Emergency, who do I call?
If you have a life threatening situation please call “000” immediately.
If you have storm damage, like a serious leaking roof or flooding, please call the SES on 132 500.
What is considered an urgent repair?
Emergency items are generally those that could cause injury to the tenant or damage to the property and may include;
- Burst or broken water pipe
- Blocked or backing up sewer
- Roof/ceiling water leak
- Gas leak
- Electrical fault, loose/exposed wiring, constant power outages
- Flooding, storm water ingression inside the property or serious flood damage
- Serious storm damage ie. Fallen trees or power lines
- Fire or impact damage (i.e impact by a motor vehicle)
- Failure or breakdown of the gas, electricity or water supply to the premises
- Failure or breakdown of essential service or appliance for water or cooking
- Hotwater failure (after-hours emergency call out is included on Weekends or public holidays)
- Fault or damage to the premises that deems the property unsafe or insecure
- Fault likely to cause injury to a person or cause significant damage to the premises
I have locked myself out?
You are welcome to borrow the office set of keys, during office hours.
If you have locked yourself out after hours or on the weekend you will need to call a locksmith.
What happens if I get behind in my rent?
We understand that unforeseen circumstances may sometimes result in your rent not being paid on time. If this occurs, it is essential that you notify us in writing as soon as you are aware.
It is important that all tenants are aware of the process involved when rent falls into arrears. Please don’t take it personally if the procedure below is followed, even after a discussion has taken place. We have a duty of care to our landlords and their insurance providers to document all arrears and breaches.
This process should be taken seriously. However, you will find that most issues can be resolved more smoothly when communication is open and consistent.
1–6 Days in Arrears
- Tenant will be contacted via SMS and/or email.
- If no response is received, we will attempt contact by phone.
- It is strongly advised that you contact our office immediately upon receiving the first reminder. This allows us to identify and resolve any payment issues quickly (e.g. bank errors) and confirm payment with a receipt.
7-10 Days in Arrears
- Breach notice will be issued, providing seven (7) days to remedy the arrears
14 Days in Arrears
- A Notice of termination will be issued, providing fourteen (14) days’ notice to vacate.
- Tenants are expected to vacate the property by the expiry date of this notice, should the arrears not be rectified.
- Application to NCAT will be made for rental arrears and vacant possession
This is not something we enjoy doing, so to avoid escalation, proactive communication and payment arrangements will be paramount.
I need to break my lease, what do I do?
In order to break your lease, you will need to advise your Property Manager (in writing) of the circumstances and reasons for your decision.
Break Fee Calculation
The break fee amount depends on the percentage of the fixed-term lease that has expired:
- Less than 25% expired: 4 weeks’ rent
- 25% or more, but less than 50% expired: 3 weeks’ rent
- 50% or more, but less than 75% expired: 2 weeks’ rent
- 75% or more expired: 1 week’s rent
I need to move, but my flat mate wants to stay? (Change of Shared Tenancy)
If there is a change to the number of people residing in the property, there are a number of steps you will need to follow:
- You must notify our office of the change in circumstances in writing, all parties listed on the Tenancy Agreement need to agree.
- A change of Shared Tenancy Bond Form will need to be filled in by all parties listed on the Lease Agreement
- Application forms must be submitted for any new occupants which will be sent to the owner for approval. Once approval, we can complete the relevant change of shared bond/lease forms.
Please note: This is only applicable if one of the original lease holders remains in the property.
If no original lease holder intends to remain in the property, it is considered to be a break lease.
To End Your Tenancy
- Give Written Notice: You must provide a written termination notice to your landlord or agent.
- Serve the Notice Correctly: The notice can be handed in person or emailed to an address specified for receiving notices.
- State the Termination Date: The notice must include the date you plan to vacate the property.
- The Agent will confirm receipt of your Vacating Notice, and advise next steps and final rent monies owing till your vacate date.
- Pay Rent Until the Notice Period Ends: You are required to keep paying rent until the vacate date specified in your notice, even if you move out sooner.
